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Knowledgebase

FAQ
I paid for an order and the order was canceled, why?

Why was my order cancelled? Why did you refund my payment?

If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

Possible reasons for refunding money are:

- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.

- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving ... more info